TechCrazies Inc. ("TechCrazies," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit techcrazies.com or use our IT services. By using our website or services, you agree to the practices described in this policy.
Information We Collect
We collect information in the following ways:
Information You Provide Directly
- Your name, email address, and phone number when you contact us
- Details about your technical issue or service request
- Payment information processed through secure third-party providers
- Any other information you choose to share with us
Information Collected Automatically
- IP address and browser type when you visit our website
- Pages visited and time spent on our site (via Google Analytics)
- Device type and operating system
- Referring website or search terms that led you to us
Information from Remote Support Sessions
- When you initiate a remote support session, we connect to your device to diagnose and resolve technical issues. We access only what is necessary to provide the service. We do not retain copies of your personal files.
How We Use Your Information
We use the information we collect to:
- Provide, schedule, and complete IT services you request
- Communicate with you about your service, appointments, and follow-ups
- Send service reminders or maintenance recommendations (you may opt out at any time)
- Improve our website and service offerings
- Process payments for services rendered
- Comply with applicable laws and regulations
- Respond to inquiries and customer support requests
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Cookies & Tracking
Our website uses cookies and similar tracking technologies to improve your experience. These include:
- Essential cookies — Required for the website to function properly
- Analytics cookies — Google Analytics helps us understand how visitors use our site. This data is aggregated and anonymous.
- Microsoft Clarity — We use Clarity to understand user interactions through heatmaps and session recordings. No personally identifiable information is captured.
You can control cookies through your browser settings. Disabling cookies may affect some website functionality but will not prevent you from contacting us or using our services.
Third-Party Services
We use trusted third-party services to operate our business. Each has its own privacy policy:
- Google Analytics — Website traffic analysis
- Google Business Profile — Business listing and reviews
- ConnectWise ScreenConnect — Remote support sessions
- Microsoft Clarity — User experience analytics
- Mailchimp — Email communications (if you have opted in)
These services may collect information as described in their respective privacy policies. We do not control their data practices.
Data Security
We take the security of your information seriously. Our practices include:
- HTTPS encryption on all pages of our website
- Secure, encrypted remote support connections via ConnectWise ScreenConnect
- Limited access to customer information — only Sean Bonner handles your data
- No off-site storage of your personal files or device contents
- Regular security monitoring via Wordfence and Microsoft Clarity
While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to notifying you promptly if a breach affecting your data occurs.
Your Rights
You have the right to:
- Access — Request a copy of the personal information we hold about you
- Correction — Ask us to correct inaccurate or incomplete information
- Deletion — Request that we delete your personal information, subject to legal obligations
- Opt-out — Unsubscribe from marketing emails at any time using the link in any email we send
- Do Not Sell — We do not sell personal information. No opt-out is required.
To exercise any of these rights, contact us at sean@techcrazies.com or call (631) 446-2220.
New York SHIELD Act
TechCrazies complies with the New York SHIELD Act, which requires businesses that hold private information about New York residents to implement reasonable data security practices.
We maintain appropriate administrative, technical, and physical safeguards to protect private information. In the event of a data breach affecting your private information, we will notify you as required by applicable New York law.
Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
TechCrazies Inc.
P.O. Box 966, Hampton Bays, NY 11946