Home Remote Support
// Remote Support

Let Us Fix It Right Now

No need to bring anything in. We connect directly to your computer — securely — and fix it while you watch. The whole process takes about 2 minutes to get started.

🖥️ Start Remote Session 📞 Call First — (631) 446-2220

🔒 Secure, encrypted connection  ·  You can disconnect anytime  ·  We only connect with your permission

// How It Works

Three Steps to Connected

Click the button above, follow the steps for your computer below, and we'll take it from there.

1️⃣

Click the Button

Hit "Start Remote Session" above. It opens our secure support portal at techcrazies.screenconnect.com.

2️⃣

Download & Run

A small app downloads automatically. Run it — it takes about 30 seconds. Follow your OS instructions below if needed.

3️⃣

We Connect

Once you're in the session, call or text us and we'll join immediately. You see everything we do in real time.

// Installation Guide

Step-by-Step Instructions

Pick your operating system below.

🪟

Windows

Windows 10 & 11

  1. 1
    Click "Start Remote Session" The support portal opens in a new tab.
  2. 2
    Click "Download App" A small .exe file downloads to your computer.
  3. 3
    Open the downloaded file Click it in your browser's download bar or in your Downloads folder.
  4. 4
    Click "Run" if prompted Windows may show a security warning — click Run to continue. This is normal.
  5. 5
    You're connected — call us! A small icon appears in your taskbar. Call or text us at (631) 446-2220 and we'll join right away.

💡 Tip: If Windows Defender SmartScreen appears and says "Windows protected your PC" — click "More info" then "Run anyway." Our software is safe and verified.

🍎

Mac

macOS Ventura, Sonoma & newer

  1. 1
    Click "Start Remote Session" The support portal opens in a new tab.
  2. 2
    Click "Download App" A .pkg file downloads. Click the download arrow in your browser to find it.
  3. 3
    Double-click the downloaded file Open your Downloads folder and double-click the file to run it.
  4. 4
    ⚠️ Mac Security Warning — do this: If Mac says it can't open the file because it's from an unidentified developer:
    1. Go to Apple Menu → System Settings
    2. Click Privacy & Security
    3. Scroll down — you'll see a message about the blocked app
    4. Click "Open Anyway"
    5. Click "Open" on the confirmation box
  5. 5
    Grant Screen Recording permission Mac will ask for Screen Recording access — click Open System Settings and allow it. This is required for us to see your screen.
  6. 6
    You're connected — call us! Call or text us at (631) 446-2220 and we'll join your session immediately.

💡 Older Mac? On macOS Catalina or Big Sur, go to System Preferences → Security & Privacy → Privacy tab → Screen Recording and check the box next to the TechCrazies app.

// Your Security

Is This Safe?

Completely. Here's exactly what happens — and what doesn't.

✅

You're Always In Control

You can see everything we do on your screen in real time. One click disconnects us instantly — no questions asked.

🔒

Encrypted Connection

All remote sessions are fully encrypted. Nobody else can intercept or view the connection — just you and us.

🗑️

Session Ends When You Close It

The app runs only during the session. Once we're done, the connection closes and we cannot reconnect without your action.

📍

We're Local — You Know Us

We're not a faceless call center. We're your local Hampton Bays tech team. Our reputation depends on your trust.

Ready? Let's Get Started.

Click below to open the session portal, then follow the steps for your computer above. We'll be with you in minutes.

🖥️ Start Remote Session 📞 Call (631) 446-2220

Having trouble getting connected? Just call us — we'll walk you through it in under 2 minutes.