// REMOTE SUPPORT

Remote Computer Support
Fixed in Minutes

Already talked to Sean? Ready to connect? Hit the button below — it works on both Windows and Mac.

First time? Scroll down for step-by-step instructions for your device.

🖥️ Start Remote Session

Secure  ·  Encrypted  ·  You can end the session at any time

// HOW TO CONNECT

Step-by-Step Instructions

Choose your device type below. The whole process takes about 60 seconds.

🪟

Windows PC

All versions supported
  1. 1
    Click the button above This opens the TechCrazies support portal in your browser.
  2. 2
    Click “Download” A small .exe file will download — usually to your Downloads folder.
  3. 3
    Run the file Double-click the downloaded file. If Windows asks “Allow this app?” click Yes.
  4. 4
    Share your 6-digit code A code appears on screen. Read it to Sean over the phone and the session starts.
  5. 5
    You’re connected You’ll see Sean’s cursor on your screen. You can watch everything in real time.
Connect on Windows →
🍎

Mac / MacBook

macOS 10.13+ supported
  1. 1
    Click the button above Opens the TechCrazies support portal in Safari or your default browser.
  2. 2
    Click “Download” A .pkg or .zip file downloads to your Downloads folder.
  3. 3
    Open the file Double-click the downloaded file to run it.
  4. 4
    Allow in Security Settings macOS may block it. Go to System Settings → Privacy & Security and click “Open Anyway” next to the blocked app.
  5. 5
    Share your 6-digit code Read the on-screen code to Sean and the session begins immediately.
  6. 6
    You’re connected Sean’s cursor will appear on your screen. You can watch and end the session any time.
Connect on Mac →
⚠️
Mac Users — Security & Privacy Step Modern versions of macOS block apps from unknown developers by default. After downloading, go to System Settings → Privacy & Security, scroll down, and click "Open Anyway" next to the ConnectWise entry. This is a one-time step and is completely safe.

What We Fix Remotely

A huge range of problems resolved without a house call — usually within the hour.

✓ Slow computer — cleanup & optimization
✓ Virus & malware removal
✓ Software installation & configuration
✓ Email setup & troubleshooting
✓ Microsoft 365 & Office problems
✓ Printer & device connectivity
✓ Password reset & account recovery
✓ Windows Update issues
✓ Browser problems & settings reset
✓ Cloud storage setup (iCloud, OneDrive, Dropbox)
✓ Backup setup & verification
✓ Smart home app configuration

When We Still Come to You

Remote support is great for software. Some problems genuinely need hands-on attention:

→ Hardware failures — screen, battery, keyboard, hard drive
→ Computer won't turn on at all
→ Physical damage — drops, spills, overheating
→ WiFi and network hardware setup
→ New computer setup & data transfer from old machine
→ Multiple devices or complex business setups

Not sure which you need? Just call — we'll figure it out together. (631) 446-2220

Ready to Connect?

Make sure you're on the phone with Sean first, then hit the button below. The whole connection process takes about 60 seconds.

🖥️ Start Remote Session

Or call us at (631) 446-2220